Terms & Conditions

TERMS AND CONDITIONS OF SERVICE – OPLYON

Last updated: 20 February 2026

These Terms and Conditions (“Terms”) govern access to and use of the Oplyon software platform (“Oplyon”, the “Platform”, or the “Service”) provided by:

New Media Shop s.r.l.
Via Vincenzo Lupoli 22, 24, 26 – 81100 Caserta (CE) – Italy
VAT No. 04387950613
PEC: newmediashop@pec.it

The business customer using the Service is referred to as the “Customer” or “Merchant”.
Provider and Customer are collectively the “Parties”.

1. NATURE OF THE SERVICE

Oplyon is a Software-as-a-Service (SaaS) multichannel management platform designed to enable businesses to manage and automate operational and commercial processes, including but not limited to:

product and inventory management

order synchronization

customer management

reporting and analytics

administrative workflows

marketplace and e-commerce integrations

Multichannel Operation

Oplyon does not operate exclusively through Shopify.

The Platform supports integration, at the Customer’s discretion, with:

Shopify

Amazon

eBay

Etsy

TikTok Shop

WooCommerce

PrestaShop

Zalando

other third-party systems via API

Shopify may be one integration channel, but it is neither exclusive nor mandatory for use of Oplyon.

2. THIRD-PARTY PLATFORMS

Where the Customer connects Oplyon to third-party services:

the Customer remains bound by those third-party terms of service;

API changes, restrictions, outages, policy changes, or enforcement actions by third parties may affect functionality;

Oplyon has no control over third-party algorithms, ranking systems, or policies.

The Provider shall not be liable for disruptions caused by third-party systems.

3. ACCOUNT REGISTRATION AND SECURITY

The Customer is responsible for:

providing accurate information;

maintaining credential confidentiality;

safeguarding API tokens and integration permissions;

all activity under its account.

The Provider shall not be liable for unauthorized access resulting from Customer negligence.

4. SUBSCRIPTION PLANS AND PAYMENTS

4.1 Fees

Fees are those published on the official Oplyon pricing page or as agreed in writing.

4.2 Payment Methods

Depending on the purchase channel, payments may be processed through:

Shopify Billing, where applicable;

Stripe;

other authorized online payment processors;

bank transfer (if contractually agreed).

4.3 Payment Processors

Where Stripe or another processor is used:

payment processing is governed by that provider’s terms;

Oplyon does not store full card details;

payment processor disruptions are outside the Provider’s control.

4.4 Automatic Renewal

Subscriptions renew automatically unless cancelled.

Fees already paid are non-refundable unless required by law.

5. CUSTOMER OBLIGATIONS

The Customer agrees to:

comply with all applicable laws;

ensure lawful processing of all data synchronized or uploaded;

respect third-party platform rules;

refrain from reverse engineering or unlawful access;

avoid using the Service for illegal activities.

6. API INTEGRATIONS AND DATA RESPONSIBILITY

The Customer acknowledges that:

integrations are activated via credentials and permissions granted by the Customer;

the Customer is responsible for ensuring authorization to connect accounts;

the Provider does not guarantee accuracy of third-party data;

API changes by third parties do not constitute breach by the Provider.

Outputs generated by the system depend on input data accuracy.

7. INTELLECTUAL PROPERTY

All intellectual property rights in Oplyon, including software, interface design, branding, and related materials, remain the exclusive property of the Provider.

The Customer receives a:

non-exclusive

non-transferable

limited license

valid only for the subscription duration.

8. LIMITATION OF LIABILITY

Except in cases of willful misconduct or gross negligence:

The Provider shall not be liable for:

indirect or consequential damages;

loss of profits or business opportunities;

disruptions caused by third parties;

cybersecurity incidents not preventable by reasonable measures;

API changes by external platforms.

Liability Cap

The Provider’s total liability shall not exceed the fees paid by the Customer during the preceding 12 months.

9. FORCE MAJEURE

The Provider shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to:

natural disasters

war or terrorism

cyberattacks

government actions

infrastructure outages

cloud provider failures

10. DATA PROTECTION

Data processing is governed by:

Data Processing Agreement (DPA):
https://www.oplyon.com/it/security

The DPA forms an integral part of these Terms.

11. UNITED STATES PRIVACY CLAUSES (CPRA / CCPA / STATE LAWS)

Where applicable:

Oplyon acts as a Service Provider / Processor;

it does not “sell” or “share” personal data for cross-context behavioral advertising;

it processes data solely to provide the Service;

it does not combine personal data from multiple clients for profiling purposes.

The Customer remains responsible for responding to data subject requests under U.S. state privacy laws.

12. CANADA PRIVACY CLAUSES (PIPEDA + QUÉBEC LAW 25)

For Customers subject to Canadian law:

Oplyon acts as a service provider under PIPEDA;

this agreement constitutes a written processing agreement under Québec Law 25;

appropriate technical safeguards are implemented;

cross-border transfers rely on contractual safeguards.

The Customer remains accountable for lawful collection and consent.

13. UNITED KINGDOM CLAUSES (UK GDPR)

For Customers subject to UK GDPR:

Oplyon acts as Data Processor;

cross-border transfers rely on appropriate mechanisms (UK Addendum / equivalent safeguards);

the Customer remains Data Controller.

14. EXPORT CONTROL AND SANCTIONS

The Customer represents that:

it is not subject to trade sanctions;

it will not use the Service in violation of EU, UK, U.S., or UN export control laws;

it will not provide access to sanctioned entities.

The Provider reserves the right to suspend accounts violating sanctions laws.

15. AI AND AUTOMATED PROCESSING DISCLAIMER

Oplyon may include automated processing functionalities.

However:

Oplyon does not perform autonomous legal decision-making;

it does not conduct independent profiling;

outputs are based on Customer-configured rules and data inputs.

The Customer remains responsible for decisions made using system outputs.

16. SUSPENSION AND TERMINATION

The Provider may suspend access if:

the Customer breaches these Terms;

unlawful use is detected;

security risks arise;

required by law or authority.

The Customer may cancel via account panel or billing provider.

Data retention follows the DPA.

17. ASSIGNMENT

The Provider may assign these Terms or related receivables in compliance with applicable law.

18. AMENDMENTS

The Provider may update these Terms by publishing a revised version.

Continued use constitutes acceptance.

19. GOVERNING LAW AND JURISDICTION

Unless otherwise agreed in writing:

Governing Law: Italian law

Exclusive Jurisdiction: Court of Caserta, Italy

20. EXPRESS ACCEPTANCE

The Customer expressly approves clauses relating to:

Payment & Renewal

API Limitations

Liability Cap

International Privacy Clauses

Suspension

Governing Law